Almost every crypto loss comes from the same handful of tricks. These seven rules block nearly all of them. They take five minutes to learn and they protect you everywhere — not just with us.

1. Your seed phrase is sacred. The 12 or 24 words that back up your wallet are the wallet. Never type them into a website, never photograph them, never share them — with anyone, for any reason. No real company will ever ask. We will never ask.
2. Nobody needs your password or 2FA code. Not support, not an admin, not us. Anyone who asks for a password or a sign-in code is trying to get into your account.
3. Only official sites and apps. Type addresses yourself or use your own bookmarks. Download wallet apps from official app-store listings and buy hardware wallets from the manufacturer. Search ads and look-alike sites are a favourite scam.
4. Send a small test first. New address, new wallet, or a large amount? Send a tiny test, confirm it arrived, then send the rest. The small network fee is cheap insurance.
5. Check the address, first 6 and last 6. Some malware swaps copied addresses for a thief's. Compare the start and end of the address on screen against the source before you press send.
6. Slow down — urgency is the scam. "Act now", "your account will be closed", "double your crypto", guaranteed returns: all red flags. Real businesses do not rush you, and nobody can guarantee crypto profits.
7. Keep your recovery safe and offline. Seed phrase on paper (or a metal backup), stored somewhere private — never in email, photos, or cloud drives. Tell one trusted person where it is kept, in case they ever need to act for you.

If something ever feels off, stop and ask us through the contact route you already know — not through links in the suspicious message. Five careful minutes beats a lifetime of regret.